The terms and conditions for using the website www.b2bgifts.eu and for concluding distance contracts via means of remote communication are primarily governed by these Terms of Service and Use, unless the contracting parties (Seller and Buyer) agree otherwise. The Terms of Service and Use are subject to the Consumer Protection Act (Official Gazette 41/14) and the Obligations Act (Official Gazette 35/05 and 41/08). Please pay special attention to the differences between terms related to purchases (contracts) at a physical store and purchases (contracts) concluded at a distance (online store).
When ordering products through remote communication, the Buyer will immediately be informed of all mandatory information pursuant to Article 57 and in accordance with Article 66, point 2 of the Consumer Protection Act.
PRODUCT AND SERVICE PRICES
The prices of products and services listed on the website, in advertisements, and in catalogs are expressed in euros (€). Product prices do not include delivery costs. Prices, payment terms, and promotional offers are valid only at the time of order and/or payment and may change without prior notice.
DELIVERY COSTS
Fredi & co. obrt za trgovinu i uslugu – reserves the right for errors in product descriptions, photographs, and advertising displays. All buyer rights regarding complaints and returns are described in these Terms and Conditions.
PAYMENT METHODS
a) Bank transfer: Payment to the account
PRODUCT DELIVERY
Ordered items are delivered via GLS, TNT, UPS, DHL, or Dachser. The selected courier service depends on the size and weight of the package as well as the delivery destination. Delivery is available throughout the European Union. Delivery will typically take 4–8 working days from the order date. If delivery of the selected product is not possible because the product is out of stock or no longer available, the Buyer will be notified and may either cancel the order/contract or accept a later delivery date if possible. All ordered items will be delivered in a single shipment whenever feasible. If this is not possible due to stock availability, multiple shipments may occur.
PRODUCT COMPLAINTS
Complaints are only accepted with a receipt as the sole proof of purchase. Card slips or similar confirmations cannot replace a receipt. No receipt – no complaints. For complaints regarding product defects or hidden flaws, send the product to:
Fredi & co. obrt za trgovinu i uslugu
Pristava Krapinska 18a
49000 Krapina, Croatia
Or contact us via e-mail: [email protected]
WRITTEN CONSUMER COMPLAINTS
All complaints, pursuant to Article 10 of the Consumer Protection Act (Official Gazette 41/2014), can be sent by post or e-mail.
Other ways to submit a complaint:
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By post: Fredi & co. obrt za trgovinu i uslugu, Pristava Krapinska 18, 49000 Krapina, Croatia
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By e-mail: [email protected]
To confirm receipt of your written complaint in accordance with Article 10, paragraph 5 of the Consumer Protection Act and to respond to it, please provide accurate contact details.
We are legally obliged to respond in writing to your complaint within 15 days of receipt. Otherwise, you may contact the State Inspectorate or a Consumer Protection Association.
By accepting these terms of use, you also accept the General Terms and Conditions of Business.
Fredi & co. obrt za trgovinu i uslugu – reserves the right to amend these terms and policies without prior notice. These Terms of Service comply with the laws of the Republic of Croatia.